R & M Roofing
5143 Prince Valiant
San Antonio, TX 78218

February 18, 2003  

Greetings to you all at R & M ROOFING!

I just wanted to let you know how pleased we are with the new roof that your company installed on our house. Your estimator provided us with a comprehensive estimate and an explanation of the entire roof construction process so that we understood from the beginning of the process what specific materials would be used and how they were installed. He was the only person that we talked to that pointed out our lack of adequate venting in order to ensure the warranty would be valid should something happen in the future.  We were very impressed because we felt he was looking out for our interests many years ahead, instead of just getting the quick sale. On the first day of construction, I was very happy with the crew because they showed up on time and worked hard to keep my yard clean and free of as much debris as possible. I talked with the supervisor, Joe, several times during the construction and was pleased with the attention he took to my roof job. The workers were friendly and professional at all times in my contact with them. My neighbors were very complimentary on the look of the new roof.  We received many comments as to the speed of the installation and the great look achieved with the shingle choice that we made. They were also very complimentary and surprised to get a letter in the mail notifying them of the impending construction event in order to prepare them for the noise and activity at our house. 

Thank you for doing such a great job!

Sincerely,

Sharron Balzem
San Antonio, TX

We are the owners of Greywing Printing in San Antonio. Setting a high bar on excellent customer service is integral to our success. R & M ROOFING recently installed a new energy-efficient roof at our home. From the sales process to installation to final inspection, R&M ROOFING exceeded even our customer service expectations! Finding a reputable, honest, and dependable roofer can be a challenge. We interviewed many and R & M ROOFING stood out. R&M ROOFING took the time and effort and delivered excellent customer service through the entire process.

The Sales Process? R & M ROOFING fully evaluated our roofing needs, educated us on roofing alternatives, and designed a roofing system that met our roofing and energy saving needs. Installation? R & M's ROOFING Project Manager, our personal liaison was continually on site, he kept us well informed, promptly addressed any concerns, and kept the project on-track. Their courteous and experienced crew did excellent work and kept the work site clean through the project.  Inspection & Walk-through? R & M ROOFING's senior management was on site for the final inspection, insured the system was completed to expectations and conducted a comprehensive walk-through to educate us on our new roofing system.

Our new R & M ROOFING roof is a superb investment to our home's value and for the safety and security of our family. Should you have a roofing need I highly recommend you interview R & M ROOFING prior to making your roofing decision.

Sincerely,

Suzie Lana and Virginia Vincent, Owners
Greywing Printing San Antonio,TX.

Dear Roy,

When we realized we needed to replace our roof we did some checking with four roofing companies. Two of the estimates were lower than R & M ROOFING. However, we looked into the companies and found, without a doubt, that the reputation of R & M ROOFING was unsurpassed.

The crew at R & M ROOFING worked very hard and did a superb job removing and replacing our old roof. They upgraded our insulation and added 3 tunnel lights. The lights have enhanced our home a great deal and brightened up areas that were dark, in the master bathroom and the main hallway, as well as the entrance. When the men finished with the installation they came back and replaced downspouts and completely cleaned the patio, driveway, and even the garage. No one would ever know that a short time ago there was an entire construction crew working on our house. There are no remaining signs - only compliments on what an outstanding improvement the new roof is. Two of the inspectors were very happy to be working with R & M ROOFING. One of them told us that he had not encountered any problems with inspecting an R & M ROOFING roof in his career as an inspector. And when the GAF inspector checked out the job he had only good things to say about R & M ROOFING.

So thanks. You have an A #1 organization. As far as we're concerned you're the best at what you do.

Sincerely,

Susan Wannamaker
Eddy Wannamaker 
San Antonio, TX

We here at Century 21 Burroughs and Associates would like to thank you for always providing us with impeccable service and unmatched craftsmanship. Your results speak volumes about your dedications to customer service. Having been in the Real Estate business for many years now I realize how valuable my time is. You have always met my deadlines and have been a pleasure to work with. You play a key role in my success strategy. Your expertise and attention to detail has made each project hassle free which allows me to spend my time on other business needs. Thank You for the past 20 years of service!

Dennis Burroughs 
San Antonio, TX

R & M Roofing,

Your job was completed as per estimate and done in a timely manner given that poor weather conditions prevented it from being done sooner. The job foreman, Raymond, was exceptional and was genuinely concerned about doing the job properly. I would also add that the office manager, Tina was very courteous and helpful in scheduling. I would recommend this company to anyone in need of quality workmanship.

G. Rickaway
San Antonio, TX

We're very pleased with the roof.  It's the perfect color and we were very pleased that the workmen cleaned up so well.

The Rodriguez Family
San Antonio, TX